Terms of service

1. Who we are and who these terms are for

These terms govern the use of Lyrantis, the service available at app.lyrantis.com and in its apps, provided by Giovanni Pio Rizzi, self-employed, VAT number IT04595240716 (“Lyrantis”, “we”). Contact: info@lyrantis.com.

Lyrantis is intended only for businesses and professionals, for use in the course of their trade, business or profession. By creating an account or a business you confirm that you act in that capacity and, if you act for an organisation, that you are authorised to accept these terms on its behalf. Consumer protection rules that apply only to consumers do not apply to this relationship.

2. The service

Lyrantis is a platform for running a business: the account and the business with its people, roles and permissions; customers; calendar; messages from connected channels and calls; invoices, expenses and payments; the business website; modules that add features, some of them made by third parties; and Vega, the assistant.

The service evolves: we may add, change or remove features. If we remove a feature that is essential to a paid plan, we will tell you in advance and you can cancel.

3. Account and your responsibilities

• Give accurate information and keep it up to date, including your business's details.
• Keep your sign-in details secret. We recommend turning on two-factor sign-in. Tell us at once if you suspect unauthorised access.
• You are responsible for what happens in your business, including the actions of the people you invite and the roles and permissions you give them.
• Some features require verification. For example, outgoing phone and SMS require a mobile number confirmed by SMS, a valid VAT number and a registered payment method.
• For the data you enter about your customers, you are the controller: you must have a legal basis for it and inform the people concerned, including, where required, about the use of Vega and call transcription.
• When you connect a channel (WhatsApp, Instagram, Messenger, Telegram, a phone number), you must also respect the terms of that channel's provider.

4. Trial, plans and renewal

• Trial: a new business can use Lyrantis free for one month, without entering a card.
• Plans: after the trial, the subscription plans are Start, Rise and Scale, billed monthly or annually. Modules are paid separately, on top of the plan, and appear in the same single subscription.
• Prices: the current prices, and whether taxes are included, are shown in the app under Administration → Plan and costs before you subscribe. The price in force when you subscribe or renew applies.
• Payment: payments are handled by Stripe. If you choose a plan during the trial, your payment method is registered at once and the first charge happens when the trial ends.
• Automatic renewal: the subscription renews automatically at the end of each period (month or year) until you cancel it.
• Modules: turning a module on or off changes the amount from the next charge, without pro-rata adjustments.
• Price changes: we will tell you at least 30 days in advance; the new price applies from the next renewal after that, and you can cancel before it does.
• Failed payments: if a payment fails and is not resolved after our notice, we may limit or suspend paid features until it is.

5. Cancellation and termination

• You can cancel at any time from Administration → Plan and costs → Manage payment. The cancellation takes effect at the end of the period already paid; until then everything keeps working. Amounts already paid are not refunded, except where the law requires it.
• You can also delete your business or your account from the app. Deletion takes effect after 30 days, during which it can be cancelled; after that it is permanent. Download what you need to keep before then, including your invoice files, which you are responsible for keeping as the law requires.
• We may suspend or close an account, after notice where possible, in case of serious or repeated breach of these terms, non-payment, or where the law or an authority requires it. In urgent cases (for example abuse that harms others or the security of the service) we may suspend immediately.
• After termination, data is deleted as described in the Privacy and security page.

6. Third-party modules

Some modules are made by independent developers. The developer is responsible for its module: how it works, its content, its price and any additional terms, and the data it processes for its own purposes.

Lyrantis lets modules in only through a gate: each module has its own key and sees only the data the business has granted it, one permission at a time, crossed with the permissions of the person it acts for. Before turning a module on, you see what it asks for. You can turn it off at any time, and we may suspend or remove a module that breaks the rules or puts users at risk. We do not otherwise guarantee third-party modules.

7. Vega

Vega is an artificial intelligence. It can make mistakes, misunderstand a request or give inaccurate information. Check what it proposes, especially amounts, dates, invoices and messages to customers.

Before important actions, Vega asks for confirmation, and the decision stays with you. If you let Vega reply to your customers in chat or on the phone, it uses only the information you have written; in those conversations it does not confirm bookings or orders on its own and it hands over to a person when it does not know. You remain responsible for how you configure it and for the information you give it.

8. Acceptable use

You may not use Lyrantis to:

• break the law or other people's rights, including privacy, intellectual property and consumer protection;
• send spam or unsolicited marketing, or messages that breach the rules of the channel used;
• upload malware or attempt to access data, accounts or systems you are not authorised to access, including other businesses' data;
• bypass security measures, limits or permissions, or overload the service;
• resell or provide the service to third parties as your own, without our written agreement;
• process data in a way that requires measures you have not taken (for example special categories of data without an appropriate legal basis).

9. Availability

We work to keep Lyrantis available and its data safe, with hourly backups. However, we do not guarantee that the service will be uninterrupted or error-free: there may be maintenance, faults, or interruptions at the providers we depend on (hosting, network, channels, payments). Where possible, we announce planned maintenance in advance. Keep your own copies of documents you are legally required to keep.

10. Limitation of liability

To the extent permitted by law:

• we are not liable for indirect or consequential damages, loss of profit, revenue, business or goodwill;
• we are not liable for the content of the data you enter, for third-party modules, for the services of channel providers, or for decisions you take based on Vega's suggestions;
• our total liability for all claims relating to the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

These limits do not apply to liability for wilful misconduct or gross negligence, or in any other case where the law does not allow it to be limited.

11. Intellectual property

The software, the Lyrantis and Vega names and marks, the design and the content of the service belong to us or to our licensors. For the duration of your subscription we grant you a non-exclusive, non-transferable right to use the service for your business.

Your data stays yours. You grant us only the rights needed to host and process it in order to provide the service. If you send us suggestions, we may use them freely to improve Lyrantis.

12. Data protection

How we handle data is described on the Privacy and security page. For the personal data you enter about your customers and contacts, you are the controller and we are your processor: the data processing agreement in section 15 forms part of these terms and applies automatically, with no separate signature needed.

13. Changes to these terms

We may update these terms, for example when the service or the law changes. We will notify significant changes by email or in the app at least 30 days before they apply. If you do not agree, you can cancel before then; if you continue to use the service afterwards, the new terms apply. The version in force is always on this page, with its date.

14. Governing law and jurisdiction

These terms are governed by Italian law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute relating to these terms or the service is subject to the exclusive jurisdiction of the court competent for the place where Lyrantis has its seat, without prejudice to any mandatory rule that provides otherwise.

If a clause is found invalid, the rest remains in force. These terms, together with the documents they refer to, are the entire agreement between us on the service.

15. Data processing agreement (Article 28 GDPR)

This agreement applies when Lyrantis processes personal data on behalf of a business (the “controller”) as its processor.

• Subject and duration: providing the Lyrantis service, for as long as the business uses it, plus the deletion period.
• Nature and purpose: hosting, storing, organising, displaying, transmitting and, through Vega, analysing data, only to provide the features the business uses.
• Types of data: contact details, appointments, messages and call content, transcripts, invoices and payment details, notes and files entered by the business.
• Data subjects: the business's customers, contacts, suppliers and the people who work for it.
• Instructions: we process the data only on the controller's documented instructions, which are these terms and the settings the business chooses in the app, unless the law requires otherwise; in that case we inform the controller, unless the law forbids it.
• Confidentiality: anyone authorised by us to process the data is bound by confidentiality.
• Security: we apply the measures described in the Security section of the privacy page, and keep them up to date.
• Sub-processors: the controller gives general authorisation to use the sub-processors listed on the privacy page. We impose on them data protection obligations equivalent to these, and remain responsible for them. We give notice of any new or replaced sub-processor by updating that list and informing account holders before the change; the controller may object for reasonable grounds, and if we cannot find a solution, it may terminate the subscription.
• Assistance: we help the controller, as far as possible, to respond to data subjects' requests and to meet its obligations on security, breach notification, impact assessments and prior consultation.
• Personal data breaches: we notify the controller without undue delay after becoming aware of a breach, with the information available.
• End of the service: the data is deleted as described in the privacy page; before then, the controller can retrieve it from the app or ask us for a copy. Copies required by law may be kept for the time required.
• Audits: we make available the information needed to demonstrate compliance and allow audits, with reasonable notice, at the controller's expense and without compromising other customers' data or security.
• Transfers: transfers outside the European Economic Area take place only with the safeguards described in the privacy page.